FAQs

FAQs

Got a question? We’re here to help.

  • What are your business hours?

    Monday to Friday, 9am - 5pm.


    Assessments can be organized outside of these hours on request.

  • Deliveries, Warranties, Cancellations and Refunds/Returns

    Please follow the links at the bottom of the page for all our Terms and Conditions.


    Should any products have different warranties to our standard terms, this will be detailed on the product page in our store. 


  • How do I book an assessment, training or aftercare services?

    Please contact us using the online form, or email us on hello@thinkposture.co.uk.

  • Can I choose whether I have a virtual assessment or a face-to-face assessment?

    All review-type assessments are completed remotely, but you can choose whether you would prefer a virtual or face-to-face meeting with compliant and problem-solving assessments.

    Due to the nature of higher level and complex assessments, they are all completed onsite and face-to-face.

  • How long will I have to wait for an assessment?

    We aim to get your assessment completed within 2 weeks from initial contact.

  • What should I expect on the day of assessment?

    Whether we are assessing you virtually or face-to-face, we will talk to you about any medical issues, discomfort or concerns; your job role; and we will look at your workstation/environment.  

    Some assessments also include taking measurements, completing functional tests, and possibly taking photographs - but we will always ask for your consent.

    All assessments end with advice and recommendations and the digital report will follow within 72 hours of the assessment. 

  • How long does it take to receive the assessment report?

    The report should be with the referrer within 72 hours of the assessment.

  • How many people can you train on one course?

    We can train up to 12 people per course for the DSE Assessor and Manual Handling training. The Introduction to Ergonomics and Product Awareness courses have no upper limit. 

    All courses should have a minimum of 4 attendees.  

  • What type of payment methods do you accept?

    We accept all credit and debit cards (except American Express), Apple Pay, Google Pay, and PayPal. 

  • Can I spread the cost?

    If you choose to use PayPal, they offer an option to spread the cost.

  • How long after I contact you should I hear back?

    We aim to respond to any contact within 24 hours. 

  • What to do if you aren't happy with any aspect of the service

    We hope we will always exceed your expectations, but if for any reason you aren't happy with any aspect of our service, please do contact us and we will do our best to resolve any issues.